Frequently Asked Questions

  1. 1. Does your hotel offer free Wi-Fi?

    Yes, free Wi-Fi is available in every room in our hotel!

  2. 2. How do I rent the Pocket Wi-Fi Modem?

    You can rent it (subject to availability) at our Guest Service Desk (7/F) upon your arrival. Click here for prices and terms.

  3. 3. How do I reach Le-Prabelle Hotel?

    Le-Prabelle Hotel is located in the heart of Kowloon. Click here for directions and transportation details.

  4. 4. How far is the nearest MTR station?

    Prince Edwards Station (Exit C2) is less than 3 minutes walk from our hotel.
    If you are carrying luggages, please use Exit B1 where lift is available.

  5. 5. When is the check-in and check-out time?

    Check In: anytime after 3:00 pm
    Check Out: at or before 12:00 noon

  6. 6. How much damage deposit will be collected?

    Deposit Amount: HKD1,500 per night per room, up to HKD3,000 per room.

  7. 7. What is the payment method for damage deposit?

    • By Cash; or
    • By Credit Card (VISA, MasterCard, JCB, UnionPay)

    Process: If paid by credit card, our hotel will OBTAIN "Pre-Authorization" from your credit card. Noted that this transaction is ONLY "Pre-Authorization", NOT actual charging to your card (it means the credit amount is hold up, BUT no charge to your credit card at all). This damage deposit takes place when you Check In with us.
    The damage deposit is refundable once the room is confirmed as in good condition and no damage.

  8. 8. How to get the damage deposit refund? How long does it take to release the credit for deposit refund?

    • If the damage deposit paid by cash, then full amount of damage deposit will be refund to you upon check out.
    • If the damage deposit paid by credit card, then our hotel will inform Bank Credit Card Center to cancel the "Pre-Authorization" amount upon your check out.

    Note: This "Cancellation for Pre-Authorization Amount" process normally takes 3-4 weeks in order to CANCEL the damage deposit amount. This is the Bank's internal process and control by the bank. Once again, this amount WAS NOT charge by the hotel yet, it is ONLY held up the credit limit.